Ordering and Delivering
The email will detail the items you have ordered and provides a unique order number.
If you have not received this email you may want to check that it is not in your spam/junk folder.
You can also see your orders by signing in your account. Here, you can also check that the email you have registered is your current one.
If you have not received an email and your order is not available to view in the ‘My Orders’ section then it is likely that your order has not been successful.
In this case, we would suggest that you attempt to place your order again or contact Customer Services on 02089978227 which is open Mon-Fri 9am to 5.00pm.
If the details are not right, or if you need any help, please contact us our Online Customer Services team on 02089978227 from Monday to Friday, between 9am and 5pm.
For Non-UK Mainland and Channel Isles, delivery takes 4-6 Working Days. Delivery to BFPO addresses takes 7-10 working days.
Before contacting us, please double-check the delivery date on your despatch email, and if your order has been despatched on a trackable service, please click on the carrier link on your email to check on your parcels journey. You may even want to contact the carrier yourself using the tracking number shown on your despatch confirmation email.
If your delivery is late and we haven’t been in touch, please speak to our Customer Services team using the relevant number or email on the Contact Us page.
To organise a return simply call a member of our Customer Service Team on 02089978227
You can pay for your online order in the following ways :
We do not accept Visa Electron or American Express.
We understand that privacy is important to our customers. We abide by the UK and EU rules on Data Protection.Your information is only used for internal purposes. We collect basic login data (e.g. email address, password, company name) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (i.e. billing/delivery addresses, phone number) at the Checkout page in order to process your order and to contact you should there be a problem with your order.
We understand that you don’t want your personal information being passed to any third parties. We will not sell; trade or rent your information in any way to a third party. We only provide your information to a third party if it is necessary for processing or delivering your order, or for executing marketing programmes on our behalf. They are also required to keep your information protected.
If you have any further queries regarding privacy, please contact our customer service team via the Contact Us link on our website.
I can’t find the answer to my specific question, what can I do now?
If you still have questions, then please feel free to contact us on 02089978227.